Frequently Asked Questions

BOOKINGS & ARRIVALS

  • Check-in from 2pm. You are welcome to arrive to Awaroa earlier and we will issue room keys as soon as they are ready. Meanwhile we can collect your luggage from the water taxi, and store it for you until the room is ready.

    Check out by 10am. Our porters will come to your room to collect your bags, please have them ready by 10am.

  • Guests must be 18+ to book. Please have photo ID available at check-in. Guests under 18 stay with a parent or guardian.

  • Infants (0–2 years) stay free using existing bedding or a cot, subject to availability.

    Children under 12 years old must be included in the booking and are not permitted to share existing bedding or have extra beds added.

    Guests aged 12+ are counted as adults for bedding and capacity.

  • A valid credit card secures your reservation.

    Some rates are charged at time of booking. Your confirmation will show the details.

CANCELLATION AND REFUNDS

    • Flexible Daily Rates: Cancel up to 7 days before arrival for peace of mind. Inside 7 days, the full reservation may apply.

    • Prepaid Flexi-date: Great value for planners. These are prepaid and set, with the option to move to a new date if your plans change. Any difference in nightly rate is simply added; there is no refund if the new rate is lower.

    • Packages and specials: The confirmation you receive shows the exact terms for your chosen offer.

    • Eligible refunds are returned to the same card used for payment.

    • Card processing fees are set by the provider and are not refundable.

PAYMENTS AND TAXES

  • We accept Visa and Mastercard for online bookings.

    Awaroa Lodge is a cashless environment for your convenience. You can pay by eftpos or credit card on site.

    Card processing fees: Visa/Mastercard 2.5%

    All pricing is in New Zealand Dollars and includes 15% GST.

  • Yes. Payments are processed through DPS Payment Express using PCI DSS compliant systems and SSL encryption.

ROOMS AND AMENITIES

  • We invite you to truly unplug. Guest rooms are TV-free for a calm, nature-centred stay.

    Limited mobile coverage is available in Awaroa, best found at the beach or up the track. This does not extend to the lodge, which helps keep your time here wonderfully peaceful.

    Limited Wi-Fi is provided for free to all guests. Additional amounts may be purchased from reception.

  • Choose from Standard and Standard Plus Rooms, Superior Suite, and Family Room. Room layouts and inclusions are listed on the website.

DINING

  • Harakeke Restaurant serves breakfast 7:00 am–10:30 am, lunch 11:00 am–3:00 pm, and dinner from 5:30 pm until late.

    Bar snacks and drinks are available 3:00 pm–5:30 pm.

    In summer, our al fresco Pizzeria and Garden Bar is a guest favourite.

    We operate seasonally and reopen each spring.

FACILITIES AND SERVICES

    • Restaurant and bar, lounge and library, sunlit courtyard and conservatory.

    • Day Spa (seasonal): massage-focused treatments, Wednesday–Sunday; bookings essential. Phone 03 528 8758.

    • On-site Awaroa Sea Kayaks (seasonal) for guided tours and SUP hire.

    • Walking tracks, beach and native wetlands start from the Lodge grounds.

  • Yes. To keep the air fresh for everyone, all rooms and indoor spaces are smoke‑free. A refresh fee applies if smoke is detected.

EVENTS

  • No, we do not have the ability to hosts events at the lodge.

GETTING HERE

  • Awaroa is beautifully road‑free, which is part of the magic. Getting here is an experience in itself:

    • By boat: Regular services operate from Kaiteriteri and Marahau with Abel Tasman Sea Shuttle, Abel Tasman Aqua Taxi and Wilsons Abel Tasman.

    • Beach landing: Boats land on the beach near Awaroa. An access ramp helps keep feet dry. From the beach it is an easy walk of about 20 minutes to the Lodge.

    • Luggage: Our 4WD buggy helps transfer luggage between the beach and the Lodge when conditions allow.

    • On foot: Walk the Abel Tasman Coast Track and arrive right at Awaroa. Please check DOC track updates before you set off.

    • By air: Scenic helicopter options are available with regional providers. Weather and daylight conditions apply.

  • If you are self‑driving, park at your chosen boat operator’s base at Kaiteriteri or Marahau, then continue by water.

SUSTAINABILITY

    • Energy‑smart operations including low‑energy fridges and LED lighting.

    • A simple ‘switch‑it‑off’ approach and many staff living on site reduce energy use.

    • Most of our guests arrive on foot, or on shared water taxi services.

    • We avoid all plastic products in all areas of the property.

    • We partner with Eco-store for our bathroom and cleaning amenities.

    • Food waste is avoided but what is created is either fed to our tame eels, or used for our gardens through creating compost.

    • We are under a constant and consistent program of refurbishment and development of the lodge and grounds, in order to safe proof the business for the future.

CONTACT AND LOCATION

  • Awaroa Lodge, 11 Awaroa Bay, Abel Tasman National Park, 7143, New Zealand

    Phone: +64 3 528 8758

    Email: stay@awaroalodge.co.nz

    Details, seasonal dates and partner services can change. Your booking confirmation and the Policies page always have the latest information.